Privacy Policy
Who we are
RoseminSLT operates a website at www.roseminslt.co.uk and delivers independent speech and language therapy to children and young people online. It is owned by Rosemin Abdeen, Specialist Speech and Language Therapist, who is registered with the Health and Care Professions Council (HCPC).
RoseminSLT is committed to protecting the privacy of information provided by clients and their families.
Collection of personal information
Information about your child may be collected via spoken or written information from parents/carers. With parental consent, information may also be collected from other professionals working with your child (such as teachers, nursery staff, childminders and NHS Speech and Language Therapist). We may also collect information about family members where this relates to your child e.g. contact details for parents and relevant medical or developmental history.
You may use the RoseminSLT website without providing any personal information. However, if you wish to make an enquiry via the website, you are requested to provide relevant contact details, such as your name, e-mail address and contact telephone number to enable us to respond to your enquiry.
You may add comments or queries which might also contain personal information.
If your enquiry does not result in your child being seen by RoseminSLT then this personal information will be deleted once your enquiry has been dealt with. If your child is subsequently seen by RoseminSLT these details may be added to their personal record.
The website contains links to other Internet sites which are outside our control and are not covered by this privacy policy. We are not responsible for data which you provide through any such linked websites.
Our use of personal information
Personal information collected by us via the RoseminSLT website, email, telephone or face to face, is stored and used by us for the purpose of delivering your child’s speech and language therapy.
Any sensitive personal details are stored in a secure and confidential system and processed in confidence by RoseminSLT and shall only be used for the purposes of delivering appropriate speech and language therapy services to your child.
With your consent, information about your child’s speech and language needs will be shared with other professionals involved in your child’s care, when it is in your child’s best interests. A record of your consent is kept within your child’s records.
Unless we are required to do so by law, we will not disclose any personal information collected to any person other than as set out above.
We do not employ agents to process personal data, for example specialist mailing companies to send out communications.
We do not give or sell client details to any third parties.
How we use personal information
We use this information:
- To prepare, plan and provide speech and language therapy services appropriate for your child’s need
- To communicate with you via post, email, telephone, WhatsApp Business, mobile messages and SMS in relation to:
- confirming and preparing for appointments
- general communication in between appointments
- sending you reports and programmes for your child (always password protected)
- copying you in to communications with other professionals involved with your child (your child’s initials or first name rather than full name will be used in emails)
- sending you resources
- sending you invoices and receipts
- For clinical audit to assess and improve our service. Results of audits are always presented with all client identities removed
- For management and administration
Whenever personal identifiers are not needed for these tasks, if possible we remove them from the information we use.
How we store personal information
All information about you, your child and their speech and language therapy is stored securely in our systems to ensure that we have a complete record of our service to them.
We use a secure electronic cloud-based system which is compliant with General Data Protection Regulations (GDPR).
Prior to being uploaded to this system, documents are encrypted and stored on a password protected computer which is only accessible via a password held by Rosemin Abdeen. Documents which contain confidential information such as reports and programmes are also individually password protected from the outset. Any paper based confidential information such as assessments are stored securely in accordance with Data Protection Regulations.
Videos may be taken of clients with parental consent. These are temporarily stored on a password protected computer. These may then be viewed by the SLT in order to make notes in a client record within 24 hours of the child’s appointment. The video is then deleted.
Videos can be sent to us by a secure method of your choosing. The videos will be deleted once they have been viewed and no copies are retained. The minimum amount of confidential information will be taken out of the Speech and Language Therapist’s office base.
When your child’s information is taken out of the office base it will be kept with the Speech and Language Therapist or will be locked in the boot of the Speech and Language Therapist’s car (whichever is deemed to be the most secure at that time).
In accordance with law, all records will be kept securely until your child is 25 years old. After this time all records relating to your child will be destroyed.
Our lawful basis for processing personal information
We process and store personal information to comply with our legal obligations.
It is a legal requirement for all Speech and Language Therapists to be registered with the Health and Care Professions Council (HCPC). The HCPC has clear standards of conduct, performance and ethics that all registrants must adhere to.
These standards affect the way in which we process and share information.
Specifically:
Standard 2: Communicate appropriately and effectively
“You must share relevant information, where appropriate, with colleagues involved in the care, treatment or other services provided to a service user.”
Standard 10: Keep records of your work
“You must keep full, clear, and accurate records for everyone you care for, treat, or provide other services to. You must complete all records promptly and as soon as possible after providing care, treatment or other services. You must keep records secure by protecting them from loss, damage or inappropriate access.”
For further information the full document can be found at: https://www.hcpc-uk.org/standards/standards-of-conduct-performance-and-ethics/?utm_source=chatgpt.com
The Data Protection Act 2018 and General Data Protection Regulations 2018
The Data Protection Act 2018 and The General Data Protection Regulations 2018 lay down wide ranging rules, backed up by criminal sanctions, for the processing of information about identifiable, living individuals. It also gives individuals certain rights in relation to personal data held about them by others.
Rosemin Abdeen is registered with the Information Commissioner’s Office (ICO) as a Data Controller. You can view her ICO registration by visiting: https://ico.org.uk/ESDWebPages/Entry/ZA706135
Our responsibilities
We are committed to maintaining the security and confidentiality of your child’s record.
We actively implement security measures to ensure their information is safe and audit these regularly.
We will not release your personal details to any third party without first seeking your consent, unless this is allowed for or required by law.
We are constantly working to ensure compliance with current data protection regulation. The Data protection legislation gives you, the parent, various rights. The most important of these are as follows:
Your right of access – You have the right to ask us for copies of your child’s personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your child’s personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact info@RoseminSLT.co.uk if you wish to make a request. Identification may be required before data can be released. Once verified, information will be provided securely, usually as password-protected PDF files sent via email, within 30 days of your request.
A business correspondence address is available upon request if required for formal documentation.
How to access your child’s records
You have the right to request access to the information we hold about you or your child. When you request access to records, we will verify your identity before releasing any information.
Information will be provided securely, usually as password-protected PDF files sent via email, within 30 days of your request. Requests should be made in writing to info@roseminslt.co.uk.
Identification may be required before data can be released.
Further information about data protection legislation and your rights is available from the Information Commissioner’s Office or by calling 0303 123 1113, 9am to 5pm, Monday to Friday.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF