Terms & Conditions
These Terms and Conditions set out the expectations for both you (the parent / carer) and the independent therapist to ensure that both sides are protected if any disagreement occurs.
Throughout this document, the term “therapist” refers to the independent Speech and Language Therapist providing services under RoseminSLT.
Terms and conditions are subject to change. Amendments will be communicated to you in writing at the point of change. Continued engagement with services will be taken as acceptance of the updated terms unless you contact us to discuss or dispute them.
Services
For details of our fee structure please email info@roseminslt.co.uk with your full name, phone number and your child’s name and date of birth and we will send you a registration pack with details. Our services are as follows:
- Initial 15 minute telephone consultation Free
- After first 15 minutes a fee is charged per minute
- Online Initial Assessment (standard) with verbal feedback lasting up to 90 minutes
- Online Initial Assessment (standard) with report
- Online 45 minute therapy session (therapy sessions are carried out as treatment blocks of 6 sessions)
- Block of six Online 45 minute therapy sessions paid and book in advance (discounted rate)
- Therapy Plan is free with the treatment block or charged if you terminate therapy before the treatment block is completed
- Online Meetings are charged per an hour with a base rate for the first hour and then pro rata after the first hour.
For our specialist Selective Mutism services and any additional services please contact info@roseminslt.co.uk.
EHCP Review and Attendance
For children/young people who already have an EHCP in place, their current speech, language and communication outcomes can be reviewed and an updated report provided to inform the annual review process.
- EHCP Review Report (Update)
Includes review of existing EHCP, brief liaison with parent and/or school and a written report outlining updated targets and recommendations. - EHCP Review Meeting Attendance (Online) charged per hour (minimum one hour)
Includes preparation and attendance time.
Please note: these reports are intended to inform annual reviews and are not formal EHCP application reports or medico-legal documents.
Medico legal work, Tribunals, Second opinions and EHCP reports
RoseminSLT do not offer medico-legal services, tribunal evidence, second opinion reports or formal EHCP application reports. If you require these, we can refer you to a specialist service that provides them.
Payment
Payment is required at least 24 hours before your child’s assessment or therapy session.
If you are paying for a treatment block in advance, full payment must be received before the first session.
If seen on a regular basis for more than one block of sessions, you may contact the office to make arrangements to pay in instalments prior to the sessions.
If payment is not carried out in a timely manner, your child’s sessions may be withheld until payment is received.
Role of the Parent/Carer
A Parent / Carer or education staff (depending on the location of therapy) are required to sit in on every session with the child.
Health insurance
If you are claiming expenses through private health insurance, you will need to pay the therapy costs in full in accordance with the payment terms above and then claim this back through your insurance.
Cancellation Policy
All parties are expected to give as much notice as possible for a cancellation.
If the therapist needs to cancel the session then it will be re-arranged for the next earliest mutually convenient date.
If you cancel the session with 24 hours or more notice before the start of the appointment then the session can be rearranged at no cost.
If you cancel with less than 24 hours notice or don’t inform the therapist of a cancellation, the session will be charged at full price.
Please note that for online sessions taking place in a school or nursery, it remains the responsibility of the child’s parent/carer to cancel the session if the session is not able to go ahead.
Termination of therapy
The therapist reserves the right to terminate therapy at any time.
If the therapist terminates the therapy, the expenses already incurred will be deducted and the rest of the money will be returned to you.
It is within the rights of the Parent / Carer to terminate therapy at the end of a block of six sessions.
This does not apply to school contracts. Term and termination of therapy for school contracts will be agreed in liaison with the school and drawn up in the contract prior to the start of the service.
Data Protection
RoseminSLT is registered with the Information Commissioner’s Office (ICO) as a Data Controller. You can view the ICO registration by visiting: https://ico.org.uk/ESDWebPages/Entry/ZA706135
All processing and storing of personal data is done securely and treated confidentially in accordance to the Data Protection Act 2018 and General Data Protection Regulations.
In accordance with the law, all records will be kept securely until your child is 25 years old. After this time all records relating to your child will be destroyed.
Please see privacy policy for more details.
Liaison with other professionals
RoseminSLT works in accordance with the Royal College of Speech and Language Therapists (RCSLT) ‘Working in Harmony’ guidelines.
The parent / carer is expected to be responsible for informing the independent therapist of any other professionals involved with your child.
In many cases, children that receive independent therapy may also be on the waiting list or caseload for NHS Therapy. In this instance, it is anticipated that the parent / carer will inform both the Independent Therapist and the NHS Therapist of the involvement of the other.
In order to offer the most effective service to your child it is often important for the therapist to liaise with other professionals in your child’s care for the purpose of information sharing. This may include liaising with NHS Speech and Language Therapists or other allied health professionals, education staff, your GP or other medical staff with your prior consent.
Professional registration and guidelines
RoseminSLT works according to professional guidelines set out by the Royal College of Speech and Language Therapists (RCSLT), Health and Care Professions Council (HCPC) and Association of Speech and Language Therapists in Independent Practice (ASLTIP).
Safeguarding
Your therapist has got up to date enhanced DBS certification which you can view at any time.
In the event of a safeguarding concern, where your child or another person is at risk of harm, the therapist has a legal obligation to share that information with relevant professionals in line with the Safeguarding Children’s Act 2004.
Use of Video/audio recordings
Some assessments and therapy involve the use of video or audio recordings for analysis. You will be informed prior to the use of this in a session. The recordings will be temporarily stored on a secure device. Once the recording has been used as needed, it will be deleted. No copies will be retained.
Electronic Communication
Email is not a 100% secure method of communication. With your consent, it will be used for correspondence and to send letters, reports and other documents.
Documents will be password protected and saved in PDF format.
Correspondence by email to other professionals will be copied to you as necessary.
The therapist will refer to your child in emails by their initials or first name only.
Complaints
In the unlikely event you are not satisfied with our service, please contact info@roseminslt.co.uk
We will make every attempt to resolve this through discussion.
If it is not possible for us to resolve matters and you wish to complain formally, please contact the Association of Speech and Language Therapists in Independent Practice at www.asltip.com.